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Effective Date: March 20, 2026
Last Updated: April 02, 2026
1. Introduction
This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased from DBTB Clothing Inc. (“DBTB,” “we,” “us,” or “our”) via our online store at www.zpclothings.com. By placing an order, you agree to the terms set forth in this policy. This policy works in conjunction with our Terms of Service, Privacy Policy, and Refund and Returns Policy. We reserve the right to modify this policy at any time; updates will be posted on this page.
2. Contact Information
For any shipping-related inquiries, please contact us using the following details:
3. Shipping Destinations & Processing Time
We currently ship to addresses within Canada and the continental United States. We do not ship to PO Boxes, APO/FPO addresses, or international destinations outside of the US at this time. Please ensure your shipping address is complete and accurate.
Order Processing: All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after payment confirmation. Orders placed on weekends or holidays will begin processing the next business day. Please note that processing time is separate from shipping transit time.
4. Shipping Methods, Costs & Delivery Estimates
We partner with reliable carriers such as Canada Post and FedEx to deliver your orders. Shipping costs are calculated at checkout based on the destination, package weight, dimensions, and selected service level. Below is an estimate for shipping times and costs:
Please note: All delivery timeframes are estimates provided by the carriers and are not guaranteed by DBTB Clothing Inc. Delays may occur due to weather, customs (for US orders), carrier delays, or other unforeseen circumstances. Transit times begin once the carrier has scanned the package into their system.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s progress. You can also check the status of your order by logging into your account on our website.
6. Shipping Address Accuracy & Changes
It is the customer’s responsibility to provide a complete and correct shipping address at the time of checkout. We are not responsible for delays, losses, or additional fees resulting from incorrect, incomplete, or undeliverable addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately at heredproof@zpclothings.com. We can only modify the address if the order has not yet been processed for shipment. Once a package is in transit with the carrier, we cannot reroute it.
7. Customs, Duties, and Taxes (for US Orders)
For shipments to the United States, the recipient is solely responsible for paying any applicable customs duties, import taxes, or brokerage fees levied by the destination country. DBTB Clothing Inc. has no control over these charges and cannot predict their amount. Please contact your local customs office for more information. These fees are not included in the item price or shipping cost at checkout. Refused shipments due to unpaid duties/taxes will be returned to us, and a refund for the product cost (less original and return shipping fees) will be issued only after the returned item meets our Refund and Returns Policy conditions.
8. Failed Delivery & Unclaimed Packages
If a delivery attempt is unsuccessful (e.g., no one available to sign, incorrect address), the carrier will typically leave a notice and/or hold the package at a local facility for a limited period. It is the customer’s responsibility to follow the carrier’s instructions for redelivery or pickup. Packages that remain unclaimed and are returned to us will be subject to a restocking fee. A refund for the product cost (less original shipping charges, return shipping costs, and the restocking fee) will be processed only after we receive the returned items. To avoid this, please ensure a deliverable address is provided and monitor your tracking information closely.
9. Lost or Stolen Packages
Once a package is marked as “Delivered” by the carrier’s tracking system, DBTB Clothing Inc. is no longer responsible for the package. If you have not received your package but tracking shows it as delivered, we recommend:
10. Damaged Shipments
Please inspect your package upon delivery. If the package appears visibly damaged, you have the right to refuse delivery and note “damaged” on the carrier’s device. If you accept the package and later discover concealed damage to the items inside, please contact us at heredproof@zpclothings.com within 48 hours of delivery. Provide your order number and clear photographs of the damaged product and its packaging. We will guide you through the next steps, which may involve filing a claim with the carrier and arranging for a replacement or refund.